Module 8: Improving Reliability by Aligning Expectations

You can behave in very reliable ways, but if the other party's expectations are mis-aligned, it will actually lower your perceived reliability. This module presents five ways to ensure that you have a shared set of expectations with the other party.

Module 8: Improving Reliability by Aligning Expectations

Module 1: Being Trustworthy and Trust: Overview

Module 2: Improving Your Credibility

Module 3: Increasing Credibility by Getting Over Your Fear

Module 4: Risk and Type 1 and Type 2 Errors

Module 5: Reliability: Making Your Actions Match Your Words

Module 6: Reliability and Recovering from Slips

Module 7: Reliability and Keeping Others in the Loop

Module 8: Improving Reliability by Aligning Expectations

Module 9: Deconstructing Intimacy

Module 10: Intimacy and Emotional Risk-taking

Module 11: The Dynamics of Influence

Module 12: Rapid Trust Creation

Module 13: Self-Orientation: Getting it Right

Module 14: Deep Listening and Thinking Out Loud

Module 15: Fifteen Tips for Increasing Trust

Click here to access and download your “Questions for Reflection” document for this module. You can print out this worksheet and answer the questions to help you absorb and apply the learnings.